The Web Uncovered

When you are hiring a techie to develop your website or another online marketing tool on your behalf, they have a tendency to use a lot of jargon that will make very little sense without a background in computer science (or Star Trek).  One of the first of these terms that you will hear often is “RSS Feeds.”  

No, they are not photon generators from the Klingons.  An RSS Feed (Really Simple Syndication), is format used to publish frequently updated works – such as blog entries, news headlines, audio, and video.  Blogs, online publications, and status updates from social networks generally all have RSS Feeds.  Where do these feeds go?  That depends on where you want them to go.

Feeds can be used in an aggregator to show several feeds in one location.  Sounds technical, but it really is simple.  For instance, you can make your homepage an aggregator of three sources:  your best friend’s blog, CNN, and The Wall Street Journal.  In this regard, RSS Feeds are a time saver, as you can get up-to-the-minute updates in one place rather than three (or 20).  

But RSS Feeds can also be utilized as a tool for your online marketing campaign.  For instance, you can have your company blog automatically update your Facebook Notes, Your Twitter status, and even have an aggregator on your homepage of your website, so viewers can see new content, making your online presence consistently fresh.  Setting up an RSS has become increasingly easy, up to the point where now many aggregators and social networks accept RSS  in the form of a URL (web address).

The Takeaway:

Not only can RSS Feeds save you time as an information consumer, but they can increase your reach as a content provider online.  By posting content in places that contain RSS feeds, you can invite your target audience to subscribe to your content updates.  Furthermore, you can utilize RSS feeds to update your content across platforms, such as blogs, social networks, and more.

Web 2.o developments have significantly changed the way political campaigns are executed.  The Obama campaign championed some of these technologies with a team of over 90 people working on just their internet presence.  While virility is much easier to attain with a presidential candidate, it did plow a path for for more local political campaigns to follow in how social media can make a difference on election day.

First of all, not only did Obama have a Facebook, Myspace, Youtube, and every other social network page, he also created his whole own social network Mybarackobama.com, which had millions of registered users.  While this is a good start, it was only the beginning.  Obama kept a blog, a text message list, email list with 13 million names, and more.  What this signifies is not just a move of campaigning to the internet, but utilizing the less formal aspects of online marketing.  Getting a text message from Obama is much more humanizing than seeing him on CNN addressing a crowd.  

This feeds into consumer psychology.  If politics is a business, representation is the product.  People want to believe they have access to their politicians, and that their voice is truly heard.  Utilizing these technologies, Obama was able to address many more nuanced concerns of his constituacy.   Following in suite, many other politicians began using Twitter to Having new ways to both reach out to your audience and have them feel as if they are reaching you, this has greatly changed the way campaigns will be done.

In a world where emails have replaced business meetings and communications, often times we can find ourselves buried under electronic mail.  Take a week’s vacation without checking your email and you’ll know what I am talking about.  Whether you use email filters, check your email on your wireless device, or just plain don’t respond to your co-workers, you may need to explore decentralizing your communications network.

One cheap and easy way to do it is to install Wiki software in your domain.  This is the software that runs Wikipedia, but can be used for your own needs.  It’s free, takes only a few minutes to set up, and runs on software most anyone either knows how to use or could figure out in about 5 minutes.   You can organize your files based on department, project, or however you want to organize it, as well as upload forms and templates.  Furthermore, by clicking “recent changes” you can view content changes, and who did it.

One potential issue is if your co-workers don’t implement the new method, being too lazy to figure it out.  I had to deal with this once and this is what I did:  Whenever anyone emailed me a question or comment regarding a project on the Wiki, I responded with, “Look on the Wiki” and the linked to the relevant article.

The Takeaway:  Time spent sending responding to emails is time not working on your project.  Communication decentralization with directly add to your efficiency, and ultimately your value added.  The cost of adapting this system is very low, and could make a big difference to your bottom line.

Marshall Mcluhan often criticized poor media placement based on the effects of the medium upon the content which was being presented. He best defined these terms by separating media into categories of “hot” and “cool.” In short:

Hot Media is media that is ready-made, in that it requires very little participation from the media consumer. Action movies are hot media, as little is left to the imagination, and it has a beginning, middle, and end.

By contrast, Cold Media, requires a certain level of participation, whether it be imagination, input, a vote. Forcing interaction between the medium and consumer, it wears away the consumers’ ability to remained detached.

Is the internet hot or cold?
Neither is the best answer, both is another possible one. While video, radio, and other inherently hot media are available, they often times can have a cool aspect such as video responses, polls, blogging, and more. It becomes paradoxically both. Facebook is detached enough that you are safe in the confines of your own home, that is completely cool in that all of its content is user generated.

The Takeaway: When creating anything online, you want it be initially hot enough to attract your audience, but cool it down quick enough that your audience response in the way you want, whether it be to buy now, read more, or tell a friend.

What is viral Marketing?

So often times marketing managers talk of making sure their product goes “viral,” yet lack any real definition of what this means. Whether a digital flu or a communicable advertisement, viral marketing is seen as an ambiguous internet term at best. Rather than being a new technology to learn, viral marketing is much closer to traditional marketing than many assume.

Before the grand days of the internet, cellphones, telegraphs, or even written language, information was disseminated in one way. Whether news, service, or product information, it all came by word of mouth. The credibility of the source was directly tied to the one providing it (Mcluhan anyone? read the previous post). Today, it is very difficult to determine credibility of an online source, which complicates the message, especially in the presence of so much content and so much noise. Viral marketing is word of mouth in the digital age.

Takeaway:
If you want to have an online presence, you have to imagine what will get people talking. A Youtube video of you explaining why your real estate services are the best in your county is not exactly newsworthy. Instead, you need to generate content that makes the viewer laugh, cry, vomit, or most importantly inspire them to talk to their friends. This could happen in a traditional conversation, or come as an Facebook link, email, twitter update, or instant message. Once again, and I will repeat myself on this: The quality, targeting, and placement of your marketing content is now important as ever to producing results.

Act accordingly.

Marshall Mccluhan maybe remember for his wonderful observations of how the media and society are inseparably intertwined.  However,  the vast changes in technology since his death in 1980 has astounding ramifications for those marketing in the digital age.

If the entity providing the message is the medium, they still may be tied to the message as long as the source is credible.   The appearance of credibility is so easy to create online that it becomes increasingly difficult for media consumers to differentiate between credible sources and well-performed shams.  However, if the medium is the internet, then the message is incoherent.  There is no message on the internet.

But this is not completely dreadful news.  In fact in means that the medium becomes so constant that the only thing left is the message, even if only in hot terms.  However, the issue is that many older marketing managers see the internet as the ready-made fix-all and fail to recognize that not only can content not be developed, but that it must be done in standard marketing terms; segmentation, value-added, and placement.

The Takeaway:

Large-scale web presence requires quality content.  The internet transcends McCluhan’s hot media/cold media labels, so pictures and videos can be followed with detailed descriptions of your product or services, in a multi-sensorial approach.  Technology is great, but the more technology-savvy your target audience is, the more clearly focused your message must be.  In short, online marketing is not a bandaid for a bad marketing plan.