The Web Uncovered

2010 is here and with a new year comes new expectations, especially when it comes to social media.  Anyone who has been immersed in social media for the past few years have witnessed social media’s transformation from a richer form of harmless online chatter to one of the most powerful marketing channels today!  Marketers are seeing the masses spend less time on traditional media and more time playing Farmville on Facebook (I’m referring to the black sheep on your Newsfeed  phenomenon).  So if 2009 was there year where social media social media got some double takes from the the usual critics than 2010 is the year social media reels in that critic and seals the deal (whatever that means to you).

Some of the emerging trends in 2010:

Top Trends for Businesses

• The most apprehensive and most traditional companies will start dipping their toes in the water (cause everyone else will have already dove in).
• Each business will begin to set metrics for measuring ROI instead of measuring obscure levels of engagement.
• Companies will begin enforce social  media policies (like the NBA).
• Small business will begin to emerge in the space (via apps like FourSquare).
• Media agencies will begin to expand their offering or partner-up with others who got the skill set they need.

Don’t just take my word for it…check out what the experts have to say!

Seth Godin argues the Internet has ended mass marketing and revived a human social unit from the distant past: tribes. Founded on shared ideas and values, tribes give ordinary people the power to lead and make big change. He urges us to do so.

About Seth Godin

Seth Godin is an entrepreneur and blogger who thinks about the marketing of ideas in the digital age. His newest interest: the tribes we lead. Full bio and more links

“Seth Godin may be the ultimate entrepreneur for the Information Age,” Mary Kuntz wrote in Business Week nearly a decade ago. “Instead of widgets or car parts, he specializes in ideas — usually, but not always, his own.” In fact, he’s as focused on spreading ideas as he is on the ideas themselves.

After working as a software brand manager in the mid-1980s, Godin started Yoyodyne, one of the first Internet-based direct-marketing firms, with the notion that companies needed to rethink how they reached customers. His efforts caught the attention of Yahoo!, which bought the company in 1998 and kept Godin on as a vice president of permission marketing. Godin has produced several critically acclaimed and attention-grabbing books, including Permission Marketing, All Marketers Are Liars, and Purple Cow (which was distributed in a milk carton). In 2005, Godin founded Squidoo.com, a Web site where users can share links and information about an idea or topic important to them.

“[Godin] is a demigod on the Web, a best-selling author, highly sought-after lecturer, successful entrepreneur, respected pundit and high-profile blogger. He is uniquely respected for his understanding of the Internet.” Forbes.com

Is Twitter Fading?  If you saw the headlines yesterday, you might be excused for thinking Twitter was in decline:  “Twitter’s growth slows dramatically,” “Twitter popularity declines, growth slows down,” and “Is Twitter ‘Traffic’ Tanking?”

Twitter was the story of 2009, growing from less than 5 million monthly users to almost 30 million in the course of six months.  People joined, brands rushed in, and words like “Tweet” entered our common vocabulary.

Yes, overall growth is slowing—how could it not after posting 1,000%-plus growth in such a short time?–but the key for marketers is not the number of Twitterers but the habits, Technographics and psychographics of Twitterers.  As Sean Corcoran and Josh Bernoff demonstrated in their December 2009 report, “Who Flocks To Twitter?,” Twitters are the connected of the connected, overindexing at all Social Media habits.  For example, Twitterers are three times more likely to be Creators (people who create and share content via blog posts and YouTube) as the general US population.  continue reading via the Forrester Blog

Is social media a fad that businesses should avoid? Think again or drown – is the message of the Social Media Pool graphic and it’s quite compelling. Facebook is growing faster than Google ever did.  Twitter might be the ultimate Networking site. Check out Oliver Blanchard’s Basics of Social Media ROI.
Would love to hear your thoughts on this subject and success/failure stories…

Ann Smarty over at Search Engine Journal has a great post on how to grow your fanbase on Facebook. One of the most frequent questions on the Web Uncovered is about the most effective ways to promote a Facebook fan page. Here is her Top 5 List; the most effective, not really difficult to implement and quite obvious ways to promote your fan page:
Click here to read more about growing Facebook Fans with screen-shots along the way.

1: Create fresh content for people to want to join
2: Invite your friends to join
3: Try social ads
4: Promote on Twitter
5: Leverage your email contacts

Online sales are up from last year through most of the holiday season. But it’s the largest Internet retailers that have been the big winners. One reason: Customers are more satisfied with their experiences with big e-commerce companies than with smaller services.
The 40 largest online-retail Web sites achieved their highest level of customer satisfaction during the 2009 holiday season, according to a survey by ForeSee Results, an e-commerce consulting firm. These companies averaged a satisfaction score of 79 on ForeSee’s index compared with a score of 74 in both 2008 and 2007.
But a similar survey of the 110 online retailers that ForeSee works with–which range from large to small–found that overall satisfaction dropped to a 73, compared with a 75 in 2008 and a 77 in 2007. The smallest companies took the biggest hits.
“The strong are getting stronger and the rest of the pack is getting weaker,” says Larry Freed, ForeSee’s chief executive.
Read the rest of this post on the original site

Holiday Cheer Spreads for E-Commerce Giants
December 30, 2009
by Ben Worthen
Reporter, The Wall Street Journal