The Web Uncovered

Many small business owners that come to us already understand the importance of social media. They get that there are hundreds of thousands of potential customers on Twitter, Facebook and other online communities, but they aren’t quite sure how to get started.

Instead of just jumping in and creating accounts on a number of social networking sites, we recommend to our clients to take a step back and create a plan, just like you would for any other part of the business.

Here are some basic steps to build out a social media plan:

1. Define your purpose/goals – What do you want to get out of the time and energy put into social media? Do you want to build brand awareness? Generate new leads? Become a leading source of news and information regarding a specific topic?  By defining your purpose and goals, you create a overarching guideline for every tweet, post or message you deliver via social networking sites. If a particular message does help reach those goals, you are wasting your time sending it.
2. Determine your target audience – There are millions of users are social networking sites and you certainly can’t reach them all. So define your primary, secondary and tertiary target audiences based on your main purposes and goals. Be specific. Beyond your basic customer, what other audiences are important to your business? Think about related associations, societies and organizations. Don’t forget about editors and reports from target publications that can potentially help spread your message.
3. Understand the social media environment – There is much more to the social media environment than just Twitter, Facebook, LinkedIn and MySpace. Hundreds of niche social networking sites exist, each with specific target markets. Take the time to research these networks to determine the most relevant online communities and outlets for your target audience. Where are you more likely to be able to engage in conversations most effectively? Be sure to track your clients, competition and industry leaders to find which platforms they use most.
4. Develop valuable content you expect to deliver – Now it’s time to develop a list of key messages and topics relevant to both your purpose and target audiences defined in first two steps. As mentioned in our previous blog post, “Connecting the Dots Between Traditional and Digital Marketing,” be sure that your online and offline messaging is consistent. Also, keep in mind that social networking sites provide opportunities for two way conversations so the content you develop should attempt to engage conversation with your audiences.
5. Identify a spokesperson – A business/brand needs one, single voice. Whether the spokesperson is the small business owner, a marketing person or even an intern, be sure the messaging and voice is professional, well-crafted and consistent.
6. Develop specific strategies and tactics for each social network – In order to reach as many of the ‘right’ customers as possible, you are more than likely going to need to use multiple social media outlets. Web sites, blogs, share tools, Twitter, Facebook, LinkedIn and other online communities each has its own benefits, and each requires its own strategy and set of specific tactics to maximize those benefits. Research best practices for each social media outlet and use the tools offered to your advantage. Also, be sure to use the “Multi-Touch” approach by cross-referencing your social media efforts. If you post pictures on Flickr or a video on YouTube, be sure to tweet a link to your Twitter followers. Blog posts on your corporate web site should be shared across all your other networks.
7. Measure your results – Finally, be sure to measure your results. Has your online traffic increased? Were you successful in creating customer interactions and conversations? Did you generate new sales leads? Did your brand awareness increase? Using online tracking tools, you can quantify your impact and answer all of these questions and more.

Written by Twitter Handle @jabraha7

If you are a technology nut like me, you are always interested in trying out the latest applications or tools available. Several months ago, I was lucky enough to get an early preview invite to join Google’s new communication and collaboration tool, Google Wave. The online tool is reinventing email one wave (conversation) and blip (message) at a time.

The platform combines email, instant messaging and online collaboration into a real-time system. It can be used by two people or a whole group of people. Instead of cc’ing a person on a message, you can add that person to the conversation. Users apart of a wave can follow messages in real-time, play back the entire conversation timeline and even add to or edit any part of the conversation.

While it seems confusing at first, these videos shine a light on Google Wave’s simplicity and functionality: http://simurl.com/simplewave

Although my time on Google Wave has been limited, I can already see the value in this new form of online collaboration. Instead of having an inbox full of emails back and forth between two people or a group of people, Google Wave provides a live timeline of events and updates with full editing functionality. You can even collaborate on documents in real-time as a group and embed photos, videos and maps in to the conversation.

More than one million users are actively using Google Wave in preview mode. New outlets and publications like RedEye Chicago are hosting daily waves to discuss timely and relevant topics with their readers.

There are still some kinks for Google to work out, but once Google Wave advances past preview mode and catches on with the masses, I can see this as a revolution in the business world. A

Blip me at www.googlewave.com/jabraha7

Written by Twitter Handle @jabraha7

The name “Content Farm” kind of describes it perfectly. What a strange concept, isn’t it? Or maybe not. Spammers and BlackHat SEOs have been auto generating low quality content for long tail search engine rankings for a while now. The content farm technique arguably takes this a few steps further by creating better quality (note – still questionable quality), user friendly content for the exact same reason.

Essentially certain companies have hired thousands of writers and video content producers to churn out content that is determined algorithmically:

The system starts with an automated process, crunching data and running it through an algorithm to identify story ideas that have the best chance of success. The algorithm factors in audience type, ability to attract advertising and potential for traffic. Source

The whole “Why” of the situation is pretty much easy to decipher. After all, there are over tens of billions of searches every month. That traffic has some serious value, especially for Informational Queries.  After all, more than 80% of searches fall within this category.

Continue reading via Explicitly – Includes how to create your own content as well as what other professionals think…

Youtube has already been determined as the victor in the world of user-generated video.  This isn’t news.  However, the relatively recent addition of insights in Youtube reveals something that all marketers fear.  What if your content is attracting the wrong audience?

Let me give you an example.  You are selling lingerie, and your target audience is women from ages 20-40.  You find models who make your product look very good, or vice a versa, and you post your video on youtube.  Within a week you have over 1,000 hits, and a 10,000 within a month.  While you are excited about the virility of your campaign, you don’t understand why it is not generating traffic to your website or any signicant sales increase.  Then you look at Youtube Insights at demographics, and find that 80% of the viewers were men, ages 14-24.

The Takeaway:

Remember, segmentation and product placement are not enough alone.  You have to generate content based on the values of your target segment.  Using themes like pricing and value, or improved body image, could better focus this campaign.  While Youtube gives you only basic segment data, this is enough to know if your framing of content is seriously flawed.