The Web Uncovered

Many small business owners that come to us already understand the importance of social media. They get that there are hundreds of thousands of potential customers on Twitter, Facebook and other online communities, but they aren’t quite sure how to get started.

Instead of just jumping in and creating accounts on a number of social networking sites, we recommend to our clients to take a step back and create a plan, just like you would for any other part of the business.

Here are some basic steps to build out a social media plan:

1. Define your purpose/goals – What do you want to get out of the time and energy put into social media? Do you want to build brand awareness? Generate new leads? Become a leading source of news and information regarding a specific topic?  By defining your purpose and goals, you create a overarching guideline for every tweet, post or message you deliver via social networking sites. If a particular message does help reach those goals, you are wasting your time sending it.
2. Determine your target audience – There are millions of users are social networking sites and you certainly can’t reach them all. So define your primary, secondary and tertiary target audiences based on your main purposes and goals. Be specific. Beyond your basic customer, what other audiences are important to your business? Think about related associations, societies and organizations. Don’t forget about editors and reports from target publications that can potentially help spread your message.
3. Understand the social media environment – There is much more to the social media environment than just Twitter, Facebook, LinkedIn and MySpace. Hundreds of niche social networking sites exist, each with specific target markets. Take the time to research these networks to determine the most relevant online communities and outlets for your target audience. Where are you more likely to be able to engage in conversations most effectively? Be sure to track your clients, competition and industry leaders to find which platforms they use most.
4. Develop valuable content you expect to deliver – Now it’s time to develop a list of key messages and topics relevant to both your purpose and target audiences defined in first two steps. As mentioned in our previous blog post, “Connecting the Dots Between Traditional and Digital Marketing,” be sure that your online and offline messaging is consistent. Also, keep in mind that social networking sites provide opportunities for two way conversations so the content you develop should attempt to engage conversation with your audiences.
5. Identify a spokesperson – A business/brand needs one, single voice. Whether the spokesperson is the small business owner, a marketing person or even an intern, be sure the messaging and voice is professional, well-crafted and consistent.
6. Develop specific strategies and tactics for each social network – In order to reach as many of the ‘right’ customers as possible, you are more than likely going to need to use multiple social media outlets. Web sites, blogs, share tools, Twitter, Facebook, LinkedIn and other online communities each has its own benefits, and each requires its own strategy and set of specific tactics to maximize those benefits. Research best practices for each social media outlet and use the tools offered to your advantage. Also, be sure to use the “Multi-Touch” approach by cross-referencing your social media efforts. If you post pictures on Flickr or a video on YouTube, be sure to tweet a link to your Twitter followers. Blog posts on your corporate web site should be shared across all your other networks.
7. Measure your results – Finally, be sure to measure your results. Has your online traffic increased? Were you successful in creating customer interactions and conversations? Did you generate new sales leads? Did your brand awareness increase? Using online tracking tools, you can quantify your impact and answer all of these questions and more.

Written by Twitter Handle @jabraha7

Four months ago Mashable asked it’s readers to vote in for their preferred social network between the two current giants: Twitter versus Facebook. The results were pretty close, although Facebook edged out Twitter in a 48% to 40% victory. Now, there’s a whole new game in town (google buzz).

Google Buzz is now the new shiny, and represents Google’s big push into social networking meets mobile social meets location services. We know it’s still the early days for Buzz, but it seems like a good time to gauge the opinion of our readers thus far.

Have you had a chance to spend some quality time with Buzz? Do you like the service? Are there parts about it you don’t like? Does it draw you away from other social networks or complement them? Let us know your vote for best social service in the poll below, and be sure to let us know why you picked your favored winner.

2010 is here and with a new year comes new expectations, especially when it comes to social media.  Anyone who has been immersed in social media for the past few years have witnessed social media’s transformation from a richer form of harmless online chatter to one of the most powerful marketing channels today!  Marketers are seeing the masses spend less time on traditional media and more time playing Farmville on Facebook (I’m referring to the black sheep on your Newsfeed  phenomenon).  So if 2009 was there year where social media social media got some double takes from the the usual critics than 2010 is the year social media reels in that critic and seals the deal (whatever that means to you).

Some of the emerging trends in 2010:

Top Trends for Businesses

• The most apprehensive and most traditional companies will start dipping their toes in the water (cause everyone else will have already dove in).
• Each business will begin to set metrics for measuring ROI instead of measuring obscure levels of engagement.
• Companies will begin enforce social  media policies (like the NBA).
• Small business will begin to emerge in the space (via apps like FourSquare).
• Media agencies will begin to expand their offering or partner-up with others who got the skill set they need.

Don’t just take my word for it…check out what the experts have to say!

Ann Smarty over at Search Engine Journal has a great post on how to grow your fanbase on Facebook. One of the most frequent questions on the Web Uncovered is about the most effective ways to promote a Facebook fan page. Here is her Top 5 List; the most effective, not really difficult to implement and quite obvious ways to promote your fan page:
Click here to read more about growing Facebook Fans with screen-shots along the way.

1: Create fresh content for people to want to join
2: Invite your friends to join
3: Try social ads
4: Promote on Twitter
5: Leverage your email contacts

A phenomenal achievement by Social Media experts Brian Solis and Jesse Thomas, The Conversation Prism (V2.0 recently released) is a visual representation of the various categories and associated websites that make up the Social Media landscape. By their own admission, the creators recognize that the constatant evolution of online conversations and communities makes this a snapshot at best. Far be it for any one of us, expert or not, to define social media in such specific terms. However, we should be so lucky that Solis and Thomas have made such an attempt! A clear and crisp image of of the Conversation Prism and it’s many details is difficult to come by online. However it should be noted that a full size 18″x24″ poster is available for purchase at www.theconversationprism.com. (Click to view V1.0 | V2.0)

When you are hiring a techie to develop your website or another online marketing tool on your behalf, they have a tendency to use a lot of jargon that will make very little sense without a background in computer science (or Star Trek).  One of the first of these terms that you will hear often is “RSS Feeds.”  

No, they are not photon generators from the Klingons.  An RSS Feed (Really Simple Syndication), is format used to publish frequently updated works – such as blog entries, news headlines, audio, and video.  Blogs, online publications, and status updates from social networks generally all have RSS Feeds.  Where do these feeds go?  That depends on where you want them to go.

Feeds can be used in an aggregator to show several feeds in one location.  Sounds technical, but it really is simple.  For instance, you can make your homepage an aggregator of three sources:  your best friend’s blog, CNN, and The Wall Street Journal.  In this regard, RSS Feeds are a time saver, as you can get up-to-the-minute updates in one place rather than three (or 20).  

But RSS Feeds can also be utilized as a tool for your online marketing campaign.  For instance, you can have your company blog automatically update your Facebook Notes, Your Twitter status, and even have an aggregator on your homepage of your website, so viewers can see new content, making your online presence consistently fresh.  Setting up an RSS has become increasingly easy, up to the point where now many aggregators and social networks accept RSS  in the form of a URL (web address).

The Takeaway:

Not only can RSS Feeds save you time as an information consumer, but they can increase your reach as a content provider online.  By posting content in places that contain RSS feeds, you can invite your target audience to subscribe to your content updates.  Furthermore, you can utilize RSS feeds to update your content across platforms, such as blogs, social networks, and more.