The Web Uncovered

Many small business owners that come to us already understand the importance of social media. They get that there are hundreds of thousands of potential customers on Twitter, Facebook and other online communities, but they aren’t quite sure how to get started.

Instead of just jumping in and creating accounts on a number of social networking sites, we recommend to our clients to take a step back and create a plan, just like you would for any other part of the business.

Here are some basic steps to build out a social media plan:

1. Define your purpose/goals – What do you want to get out of the time and energy put into social media? Do you want to build brand awareness? Generate new leads? Become a leading source of news and information regarding a specific topic?  By defining your purpose and goals, you create a overarching guideline for every tweet, post or message you deliver via social networking sites. If a particular message does help reach those goals, you are wasting your time sending it.
2. Determine your target audience – There are millions of users are social networking sites and you certainly can’t reach them all. So define your primary, secondary and tertiary target audiences based on your main purposes and goals. Be specific. Beyond your basic customer, what other audiences are important to your business? Think about related associations, societies and organizations. Don’t forget about editors and reports from target publications that can potentially help spread your message.
3. Understand the social media environment – There is much more to the social media environment than just Twitter, Facebook, LinkedIn and MySpace. Hundreds of niche social networking sites exist, each with specific target markets. Take the time to research these networks to determine the most relevant online communities and outlets for your target audience. Where are you more likely to be able to engage in conversations most effectively? Be sure to track your clients, competition and industry leaders to find which platforms they use most.
4. Develop valuable content you expect to deliver – Now it’s time to develop a list of key messages and topics relevant to both your purpose and target audiences defined in first two steps. As mentioned in our previous blog post, “Connecting the Dots Between Traditional and Digital Marketing,” be sure that your online and offline messaging is consistent. Also, keep in mind that social networking sites provide opportunities for two way conversations so the content you develop should attempt to engage conversation with your audiences.
5. Identify a spokesperson – A business/brand needs one, single voice. Whether the spokesperson is the small business owner, a marketing person or even an intern, be sure the messaging and voice is professional, well-crafted and consistent.
6. Develop specific strategies and tactics for each social network – In order to reach as many of the ‘right’ customers as possible, you are more than likely going to need to use multiple social media outlets. Web sites, blogs, share tools, Twitter, Facebook, LinkedIn and other online communities each has its own benefits, and each requires its own strategy and set of specific tactics to maximize those benefits. Research best practices for each social media outlet and use the tools offered to your advantage. Also, be sure to use the “Multi-Touch” approach by cross-referencing your social media efforts. If you post pictures on Flickr or a video on YouTube, be sure to tweet a link to your Twitter followers. Blog posts on your corporate web site should be shared across all your other networks.
7. Measure your results – Finally, be sure to measure your results. Has your online traffic increased? Were you successful in creating customer interactions and conversations? Did you generate new sales leads? Did your brand awareness increase? Using online tracking tools, you can quantify your impact and answer all of these questions and more.

Written by Twitter Handle @jabraha7

A phenomenal achievement by Social Media experts Brian Solis and Jesse Thomas, The Conversation Prism (V2.0 recently released) is a visual representation of the various categories and associated websites that make up the Social Media landscape. By their own admission, the creators recognize that the constatant evolution of online conversations and communities makes this a snapshot at best. Far be it for any one of us, expert or not, to define social media in such specific terms. However, we should be so lucky that Solis and Thomas have made such an attempt! A clear and crisp image of of the Conversation Prism and it’s many details is difficult to come by online. However it should be noted that a full size 18″x24″ poster is available for purchase at www.theconversationprism.com. (Click to view V1.0 | V2.0)

While posting a single video on Youtube is a rather straightforward endeavor, running a multi-video campaign across many viral video sites has become increasingly complicated as both the scope possible and number of viral video outlets proliferate.

That’s where Vidmetrix comes in.  Firstly, you can upload your video, tags, description, and title once on their server, and then, after inputting your information from sites like Youtube, Myspace, Revver, Sevenload, etc, it will automatically upload it to each site you choose.  This makes executing a massive campaign a much simpler endeavor.

But it gets better!  Vidmetrix also keeps track of views and comments from each site, which it includes into a database that you can view or export.  You can even add links to the same video at sites that you uploaded before you started using Vidmetrix for uploads, or from one of the smaller sites that Vidmetrix does not yet support.  Their easy-to-use interface allows you to chart views of your videos based on day, week, month, or by site.  A catch?  It’s free!

The Takeaway:   Not only does Vidmetrix makes it easier for your to execute your campaign, but they give you the ability to see what videos and which sites are attracting the most attention, giving you better insight for future targetting.  Also, Vidmetrix has even better analytical tools as part of a paid service, which can become very necessary with larger viral video campaigns.

Web 2.o developments have significantly changed the way political campaigns are executed.  The Obama campaign championed some of these technologies with a team of over 90 people working on just their internet presence.  While virility is much easier to attain with a presidential candidate, it did plow a path for for more local political campaigns to follow in how social media can make a difference on election day.

First of all, not only did Obama have a Facebook, Myspace, Youtube, and every other social network page, he also created his whole own social network Mybarackobama.com, which had millions of registered users.  While this is a good start, it was only the beginning.  Obama kept a blog, a text message list, email list with 13 million names, and more.  What this signifies is not just a move of campaigning to the internet, but utilizing the less formal aspects of online marketing.  Getting a text message from Obama is much more humanizing than seeing him on CNN addressing a crowd.  

This feeds into consumer psychology.  If politics is a business, representation is the product.  People want to believe they have access to their politicians, and that their voice is truly heard.  Utilizing these technologies, Obama was able to address many more nuanced concerns of his constituacy.   Following in suite, many other politicians began using Twitter to Having new ways to both reach out to your audience and have them feel as if they are reaching you, this has greatly changed the way campaigns will be done.

Youtube has already been determined as the victor in the world of user-generated video.  This isn’t news.  However, the relatively recent addition of insights in Youtube reveals something that all marketers fear.  What if your content is attracting the wrong audience?

Let me give you an example.  You are selling lingerie, and your target audience is women from ages 20-40.  You find models who make your product look very good, or vice a versa, and you post your video on youtube.  Within a week you have over 1,000 hits, and a 10,000 within a month.  While you are excited about the virility of your campaign, you don’t understand why it is not generating traffic to your website or any signicant sales increase.  Then you look at Youtube Insights at demographics, and find that 80% of the viewers were men, ages 14-24.

The Takeaway:

Remember, segmentation and product placement are not enough alone.  You have to generate content based on the values of your target segment.  Using themes like pricing and value, or improved body image, could better focus this campaign.  While Youtube gives you only basic segment data, this is enough to know if your framing of content is seriously flawed.